Refund Policy – IPTV Malta
1. Introduction
At IPTV Malta, we aim to provide high-quality IPTV services and ensure customer satisfaction. This Refund Policy explains the conditions under which refunds may be granted for services purchased through iptvmalta4k.com.
By purchasing or using our services, you agree to the terms outlined in this Refund Policy.
2. Digital Service Nature
IPTV Malta provides digital subscription-based services. Once a subscription is activated and access is granted, the service is considered used and non-tangible, meaning it cannot be returned in the traditional sense.
For this reason, refunds are generally not guaranteed and are issued only under specific conditions outlined below.
3. Eligibility for Refunds
Refunds may be considered only under the following circumstances:
✅ Eligible Cases
- The service fails to activate and our support team is unable to resolve the issue within a reasonable timeframe.
- Technical issues caused directly by our system that prevent access to the service for an extended period.
- Accidental duplicate payment for the same service.
❌ Non-Refundable Cases
Refunds will not be issued in the following situations:
- You change your mind after activation
- Incompatibility with your device, internet speed, or setup
- Temporary buffering or channel downtime beyond our control
- Failure to read service descriptions before purchase
- Account suspension due to violation of our Terms of Service
- Expired subscriptions
4. Trial & Testing Period
If a trial or short-term access option is offered, users are encouraged to test compatibility and performance before purchasing longer subscriptions. Once a full subscription is activated, it is considered final unless otherwise stated.
5. Refund Request Process
To request a refund, please contact us at:
📧 Email: support@iptvmalta4k.com
Include the following information:
- Order ID or transaction reference
- Email address used for purchase
- Reason for the refund request
Our support team will review your request and respond within 24–72 hours.
6. Refund Processing Time
If a refund is approved:
- Refunds will be processed using the original payment method.
- Processing time may vary depending on your payment provider (typically 5–10 business days).
7. Chargebacks & Disputes
Initiating a chargeback without contacting our support team first may result in:
- Immediate service termination
- Account suspension
- Blacklisting from future services
We encourage all users to contact us first so we can resolve any issue quickly and fairly.
8. Changes to This Refund Policy
IPTV Malta reserves the right to modify or update this Refund Policy at any time. Changes will be posted on this page and take effect immediately upon publication.
Continued use of our services after changes are made constitutes acceptance of the updated policy.
9. Contact Information
If you have any questions regarding this Refund Policy, please contact us:
Email: support@iptvmalta4k.com
Website: https://iptvmalta4k.com
We appreciate your trust in IPTV Malta and are committed to delivering reliable and high-quality service.